The exchange of any Product is to the absolute discretion of Company and Company’s decision in this regard is final. Company will consider each exchange application on its own merits and background and decide the course of action. However, customized products cannot be returned under any circumstances, it will only be applicable for repair.

If an exchange is necessary, we have a [5] Day Exchange Policy starting on the receiving date of every package shipped. All exchanged products must be in merchantable/selling condition and with the original packaging material included. If the item has been resized, altered in any way, used or scratched or has in any manner deteriorated from its original condition, we will not be in a position to initiate an exchange and will be rejecting any request in this regard. Without prejudice to the generality of the foregoing, it is clarified that exchange of any Product shall be accepted by the Company only in the event the Product when received by you was (i) faulty, (ii) damaged, (iii) does not match the description of Product ordered. Apart from the above, no other reason for exchange of the Product shall be entertained by the Company. Further, the decision whether the Product sought to be exchanged is in fact faulty, damaged, not working or does not match the description, shall be solely of the Company and you agree to be bound by the same. In the event, you raise an exchange request within the aforesaid (5) five days, our representative shall attend the address given by you in the request application for inspection of the Product sought to be exchanged by you. The decision of our representative, post inspection of the Product, to accept or exchange the Product sought to be returned by you shall be final in this regard.

In the event our representative accepts the exchange of the Product, you will then return the Product along with the original packaging material and the invoice for the Product. Failing any of the above, we reserve our right to exchange the Product.The process of exchange of money to your bank account (from which the purchase was executed) shall take about 2-3 weeks. Also, products sold on any discount offer cannot be returned.

In the event a Buyer makes 3 or more complaints for exchange of Product on the ground of mismatch or damaged Product or otherwise, the Company may after an internal inquiry, in its sole and absolute discretion debar/block the said Purchaser from making any further Transactions on the Platform.

If after placing an order, you would like to cancel it, please contact us as soon as possible and in any event within 24 hours from placing the order. Note that once your order has been processed or shipped, we will not be able to cancel it and the same would fall in the domain of return/refund of Product which shall be governed by the provisions of foregoing Clauses.

In case of genuine exchange or cancellations which are accepted by the Company, since all Orders on the Website are prepaid Orders, money will be returned to the bank account/ credit/debit card from where the payment was originally made by you.